27 Jul Imperative for brands to show loyalty to the customer: report
A study has indicated that brands need to consider the notion of “customership” as a key requirement in the post-pandemic era and must aim to be related as...
Editorials
19 Jul NDC and payment-related responsibility – what to look into
Ai Editorial: NDC brings a new flow to the industry and one critical aspect is related to being the Merchant of Record. So how the responsibility related...
12 Jul Making travel “touchless” via technology, how AA is doing it?
Ai Editorial: The Covid19 pandemic is being perceived as an opportunity by the likes of American Airlines to make travel more seamless and touchless. The airline’s...
06 Jul Don’t shock travel shoppers, rather let them be in control!
Ai Editorial: Airlines must focus on creating policies and products to allow consumers to reclaim what has been lost – control, recommends IdeaWorksCompany. ...
01 Jul Delivering in testing times as a travel loyalty professional
Ai Editorial: Senior executives from IAG, Air Canada and Points spoke about key initiatives and lessons learned over the past year or so at Ai’s MegaEvent, writes Ai’s...
30 Jun Do you like the idea of `Pay When You Fly’ option for your trip?
Ai Editorial: This payment option lets a passenger pay a certain deposit, say 10%-15%, to make a reservation. The rest of the amount is to be paid shortly...
28 Jun From PNRs to Orders – Evolution of the bookings database
Ai Editorial: How does the payment-related aspects change when the airline controls the offer and all the information related to the booking is part of a single...
24 Jun Loyalty is not just about miles, focus also on taking care
Ai Editorial: Air Canada is focusing on both the aspirational aspect as well as high-frequency shopping categories/ activities to sustain continuous engagement with loyalty program members, writes Ai’s...
23 Jun Congrats Plan3/ AviLabs!
Plan3, a passenger disruption management tool for airlines, built by AviLabs won the Ai’s Virtual Lions´ Den competition Best Product award, held as a part of the #MegaEvent21....
21 Jun How to protect customers even if their login details are stolen
Ai Editorial: Workout a mechanism to instantly verify subscriber logins and signups against billions of already leaded user credentials from 3rd party data breaches. Ensure rapid risk decisions...
15 Jun NDC and a better payment strategy
Ai Editorial: The travel industry is evaluating current processes and payment workflows to reap benefits on several counts, writes Ai's Ritesh Gupta...
09 Jun Evaluating popularity of BNPL, QR Codes and cryptocurrency
Ai Editorial: Travel merchants need to support payment methods that customers value and prefer. Aspects like contactless payments or letting one being in control of a transaction...
