10 Sep Reshaping a loyalty program for a post-pandemic world
Ai Editorial: Lockdowns and restrictions have had a profound impact on how people live. Travel brands continue to assess the same and accordingly have to incorporate several...
Ai Editorial: Lockdowns and restrictions have had a profound impact on how people live. Travel brands continue to assess the same and accordingly have to incorporate several...
As the limit on contactless payments rises in the U. K., it is going to be imperative to keep a tab on the authenticity of transactions via real-time...
Ai Editorial: Improving upon CX, hiring the right people, curbing fraud, counting on data and infrastructure… a lot needs to be done to ensure an apt payment...
Ai Editorial: It is time for marketers or loyalty program managers to gain a better understanding of what goes into a security protocol and defence mechanism to...
Ai Editorial: Fraud prevention today can not only help in automating decisions to pave way for authentic transactions and decline high-risk ones, but also go beyond payment-related...
Ai Editorial: Different fundamentals of airlines’ and loyalty businesses must be delved into and one should work out ways to translate loyalty into desirable business outcomes...
Ai Editorial: Revenue Management (RM) and loyalty executives working for an airline must gain better understanding of each other’s functioning and also jointly look at the expectations of...
A study has indicated that brands need to consider the notion of “customership” as a key requirement in the post-pandemic era and must aim to be related as...
Ai Editorial: NDC brings a new flow to the industry and one critical aspect is related to being the Merchant of Record. So how the responsibility related...
Ai Editorial: The Covid19 pandemic is being perceived as an opportunity by the likes of American Airlines to make travel more seamless and touchless. The airline’s...
Ai Editorial: Airlines must focus on creating policies and products to allow consumers to reclaim what has been lost – control, recommends IdeaWorksCompany. ...
Ai Editorial: Senior executives from IAG, Air Canada and Points spoke about key initiatives and lessons learned over the past year or so at Ai’s MegaEvent, writes Ai’s...