23 Mar “RM needs to pivot to being customer-centric”
Time to bring in more context since “you know” the customer. Revenue management (RM) and pricing in a post pandemic environment must evolve. ...
Time to bring in more context since “you know” the customer. Revenue management (RM) and pricing in a post pandemic environment must evolve. ...
The travel industry has been evaluating risks associated with B2B travel payments and working on a financially viable way out....
Ideally one is looking at a data platform that can ingest data from a variety of sources and come up with suggestions with the right mix of content...
Blockchain isn’t just about making crypto payments, managing fraud or contributing in airline loyalty, but it can also play a role in RM....
FFPs or airline loyalty initiatives must incorporate payment -related features as per the expectations of a today's digital shopper. ...
Progress made by IATA’s data standard, NDC, comes under scrutiny from time to time, and one of the areas that is worth evaluating is how airlines and...
Ai Editorial: Getting closer to any reward goal faster is fine, but when one is not traveling, then letting redeem for products they have been increasingly spending on...
Ai Editorial: Airlines’ journey to retailing is far from a straightforward process. As for how NDC or New Distribution Capability is contributing in this journey,...
Ai Editorial: Gift cards are loved by everyone – customers, recipients of gifts, retailers etc. Unfortunately, the list includes fraudsters, too. ...
Ai Editorial: Experts point out that a hefty point balance parked with one airline is far from an ideal scenario today. ...
Ai Editorial: There are certain adoption waves and development scenarios, including regulatory clarity, NFTs to ride the wave of crypto acceptance, the role of card schemes etc.,...
Ai Editorial: The buy now pay later (BNPL) option continues to flourish. At the same time, the risk associated with such transactions, too, is being highlighted. ...