DAY ONE: Mega Event 2023
Tuesday 25 April

.

12:30pm – 1:30pm

Optional Pre-Session: Start-Up Stage – Opportunities & Challenges of Selling to Airlines & Travel Companies

Moderator
– Sinead Finn, Director, Affinnity (fmr. Director of Revenue of Ryanair with deep experience working with TravelTech Startups)

Panellists
– Mark Ross-Smith, CEO, StatusMatch
– Sam Flynn, CEO, Hands In
– Katie Crowe, Global Head of PR & Communications, Battleface
– Alejandro Gomez, VP –  Commercial, Holibob

Notes:

1:30pm – 2:00pm

Welcome Coffee & Registration

2:00pm

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

Notes:

2:00pm – 2:40pm

Panel Discussion: The Metaverse and Travel Sales – Loss Leader or Revenue Generator for Airlines & Travel Companies

Is the metaverse’s current potential for airlines and travel companies overhyped? What are the real opportunities in Web 3.0 for new revenues and customer engagement & loyalty?

Moderator
– Roman Townsend, Managing Director, Belvera Partners

Panelists
– Andy Choi, Founder and CEO, Do Good Points
– Alex Barros, Growth, Innovation & Fundraising, Hotelverse
– Spencer Hanlon, Global Head of Travel Payments, Nium

Notes:

2:40pm – 3:05pm

Fireside Chat: YQ Charges on Redemptions – Ancillary Revenue Drivers or Yield Busters

Moderator
– Andrew Kelly, Managing Partner Marketing, Salient Global

Panellists
– Oliver Ranson, Editor, Airline Revenue Economics (revman.substack.com)
– Mark Ross-Smith, CEO, StatusMatch

Notes:

3:05pm – 3:30pm

Fireside Chat: Keep loyalty simple, make it easy

Moderator
– Chris Staab, Co-Founder, Ai Events

Speaker
– Chuck Christianson, Chief Revenue Officer, cxLoyalty

Notes:

3:30pm – 4:00pm

Coffee Break & Networking

4:00pm – 5:30pm

Sustainability

How are changing customer behaviors and trends impacting loyalty programs and their sustainability proposition (4:00pm-4:25pm)

– Klaus Walther, Head of Award Program Development, Miles & More

Beyond the why – How Loyalty can help airlines succeed in an eco-conscious world (4:25pm-4:50pm)

– Klaus Kohler, Chief Sales Officer, Loyalty Partner Solutions

Sustainability Panel (4:50pm-5:30pm)

– Michael Smith, Board Advisor, Airline Information (Moderator)
– David Glantz, Director Business Development & Consulting, Loyalty Partner Solutions
– Madeleine Anderson, Director, Company Evolution (fmr. Head of BA Executive Club, and MSc in Sustainable Development)
– Andy Choi, Founder and CEO, Do Good Points
– Klaus Walther, Head of Award Program Development, Miles & More

Notes:

5:30pm – 7:30pm

Networking Reception with Fireside Chat:  How to get consumers to open their wallets online and in the cabin —- Sponsored by Avis Budget

This session will also feature a short fireside chat between Kevin O’Shaughnessy co-founder of the CityHook.com airport-to-city information service, also well known in the industry for the Travel Massive podcast, and Jay Sorensen. Jay is a recognized global thought leader in the airline and travel industry in both Loyalty and Ancillary Revenue Generation.

Moderator
– Ann Cederhall, Women in Aviation International

Speakers
– Jay Sorensen, President, IdeasWorksCompany
– Kevin O’Shaughnessy, CEO, CityHook

Notes:

DAY TWO: Mega Event 2023
Wednesday 26 April

.

8:30am – 9:10am

Welcome Coffee & Registration Sponsored by CxLoyalty

9:10am – 9:15am

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

Notes:

9:15am – 9:50am

Maximising revenue by getting rewards right

– Glenn Commerford, Head of Pricing, IAG Loyalty

Notes:

9:50am – 10:30am

Airline Revenue Innovations – How to fly high (and land right!)

– Jay Sorensen, President, IdeasWorksCompany

Notes:

10:30am – 11:00am

Coffee Break & Networking Sponsored by StatusMatch

Loyalty Partnerships Track

Track Chair
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing

Notes:

Ancillary Track

Track Chair
– Sinead Finn, Director, Affinnity

11:00am – 11:30am

Loyalty Subscriptions

– Denis Huré, Co-Founder, Reward the World
– Peter Gerstle, Group Head of Travel Products, Collinson
– Iñaki Uriz, CEO, Caravelo

Notes:

Ancillary Partnership Opportunity Spotlight: Tourism Authorities

– Roman Townsend, Managing Director, Belvera Partners (Moderator)
– Gavin Eccles, Managing Partner, GE Consulting – Aviation and Tourism

11:30am – 12:00pm

Fireside Chat: How chatGPT and Bing are Transforming Travel Loyalty & Engagement

Moderator
– Danielle Brown, CMO, Plusgrade

Panelists
– Tracy Ayepe, Head of Data Science & Analytics, Virgin Group Loyalty Company
– Chris Amenechi, CEO/Co-Founder, SeatCash

Notes:

Why Gift Cards are THE Overlooked Ancillary Revenue Opportunity

Moderator
– Chris Staab, Co-Founder, Ai Events

Panellists
– Todd Tomlin, COO and Co-Founder, Ncentiva
– Hadie Perkas, Founder & CEO, The Gift Club
– Cary George, Founder & CEO, Better Lifestyle Group

12:00pm – 1:30pm

Lunch & Networking

1:30pm – 2:00pm

Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Moderator
– Marc Berman, CEO, TMG 3.0

Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
– Eveline van Sandick, CEO, Attached Global
– James Berry, Managing Director- Commercial, Valuedynamx at Collinson

Notes:

Ancillary Revenue Opportunity Spotlight: Subscriptions

– Iñaki Uriz, CEO, Caravelo

2:00pm – 2:30pm

—Continued—
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Notes:

State of Airline Retailing: Results of Global Airline Retailing Survey

– Ann Cederhall, Consultant, LeapShift

2:30pm – 3:00pm

Fireside Chat: Where are rental cars in the Loyalty & Ancillary mix post-Pandemic?

Moderator
– Chris Staab, Co-Founder, Ai Events

Panellists
– Heather Nolan, Head of Loyalty, CarTrawler
– Ali Wadsworth, Head of Strategic Partnerships, Avis Budget Group

Notes:

e-Visas: Driving Ancillary Revenues, Conversion and Customer Experience

– Christian Baillet, Co-Founder and CEO, SimpleVisa
– Marcos Isaac, CEO, The Apartment Network

3:00pm – 3:30pm

Coffee Break & Networking Sponsored by Ascenda Loyalty

3:30pm – 4:05pm

Redesigning your loyalty program

Moderator
– Stuart Evans, Founder, Wavebreakr (invited)

Panellists
– Phil Gunter, Director & Co-Founder, StatusMatch
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sarah Moore, Head, Rocket Travel
– Olly Brough, Director, AuthID Limited

Notes:

BNPL as a marketing / ancillary revenue strategy

– Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
– Karen Brzozowicz,  Manager, Payment Products , Air Canada

4:05pm – 4:30pm

Fireside chat: status – loyalty is not just points

– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Mark Ross-Smith, CEO, StatusMatch

Notes:

Airline Travel Retailing: How to make it succeed

– Oliver Ranson, Editor, Airline Revenue Economics (revman.substack.com)
– Jacob Guerra, Head of Product, SeatCash

4:30pm – 5:30pm

Lions´ Den

This is an exciting pitching contest where new Travel Tech solutions to drive engagement and new revenues are pitched for 5 minutes. Pitchers are then questioned by the Lions (judges) for an additional 5 minutes. The judges will then crown winners for Best Product and Best Pitch.

This session is a fun way for the audience to see some of the new fintech solutions coming to market.

Ringmasters
– Michael Smith, Board Advisor, Airline Information
– Sinead Finn, Director, Affinnity

Judges
– Máire Walsh, CEO, Belayer (Chief Lion)
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sol Zia, Executive Director, Calgary Hotel Association (fmr. Head WestJet Rewards)
– Frank Reeuwijk, Partner Marketing Manager Flying Blue, Air France/KLM

Pitching Companies
– Hands In
– Interlnkd
– Kyte
– Do Good Points

Notes:

5:30pm – 6:30pm

Networking Session Sponsored by StatusMatch