DAY ONE: Mega Event 2023
Tuesday 25 April

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12:15pm – 12:30pm

Conference Check-in

12:30pm – 1:30pm

Optional Pre-Session: Start-Up Stage – Opportunities & Challenges of Selling to Airlines & Travel Companies

Moderator
– Sinead Finn, Director, Affinnity (fmr. Director of Revenue of Ryanair with deep experience working with TravelTech Startups)

Panellists
– Mark Ross-Smith, CEO, StatusMatch
– Sam Flynn, CEO, Hands In
– Katie Crowe, Global Head of PR & Communications, Battleface
– Alejandro Gomez, VP –  Commercial, Holibob

1:30pm – 2:00pm

Welcome Coffee & Registration

2:00pm

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

2:00pm – 2:40pm

Panel Discussion: The Metaverse and Travel Sales – Loss Leader or Revenue Generator for Airlines & Travel Companies

Is the metaverse’s current potential for airlines and travel companies overhyped? What are the real opportunities in Web 3.0 for new revenues and customer engagement & loyalty?

Moderator
– Roman Townsend, Managing Director, Belvera Partners

Panellists
– Andy Choi, Founder and CEO, Do Good Points
– Alex Barros, Growth, Innovation & Fundraising, Hotelverse

2:40pm – 3:05pm

Fireside Chat: YQ Charges on Redemptions – Ancillary Revenue Drivers or Yield Busters

Moderator
– Andrew Kelly, Managing Partner Marketing, Salient Global

Panellists
– Oliver Ranson, Editor, Airline Revenue Economics
– Mark Ross-Smith, CEO, StatusMatch

3:05pm – 3:30pm

Fireside Chat: Keep loyalty simple, make it easy

Moderator
– Chris Staab, Co-Founder, Ai Events

Speaker
– Chuck Christianson, Chief Revenue Officer, cxLoyalty

3:30pm – 4:00pm

Coffee Break & Networking

4:00pm – 5:30pm

Sustainability

How are changing customer behaviors and trends impacting loyalty programs and their sustainability proposition (4:00pm-4:25pm)

– Klaus Walther, Head of Award Program Development, Miles & More

Beyond the why – How Loyalty can help airlines succeed in an eco-conscious world (4:25pm-4:50pm)

– Klaus Kohler, Chief Sales Officer, Loyalty Partner Solutions

>Download Presentation Here

Sustainability Panel (4:50pm-5:30pm)

Moderator
– Michael Smith, Board Advisor, Airline Information

Panellists
– David Glantz, Director Business Development & Consulting, Loyalty Partner Solutions
– Madeleine Anderson, Director, Company Evolution (fmr. Head of BA Executive Club, and MSc in Sustainable Development)
– Andy Choi, Founder and CEO, Do Good Points
– Klaus Walther, Head of Award Program Development, Miles & More

5:30pm – 7:30pm

Networking Reception with Fireside Chat:  How to get consumers to open their wallets online and in the cabin —- Sponsored by Avis Budget

This session will also feature a short fireside chat between Kevin O’Shaughnessy co-founder of the CityHook.com airport-to-city information service, also well known in the industry for the Travel Massive podcast, and Jay Sorensen. Jay is a recognized global thought leader in the airline and travel industry in both Loyalty and Ancillary Revenue Generation.

Moderator
– Ann Cederhall, Women in Aviation International

Speakers
– Jay Sorensen, President, IdeasWorksCompany
– Kevin O’Shaughnessy, CEO, CityHook

DAY TWO: Mega Event 2023
Wednesday 26 April

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8:30am – 9:10am

Welcome Coffee & Registration Sponsored by CxLoyalty

9:10am – 9:15am

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

9:15am – 9:50am

Pioneering reward products in loyalty

– Glenn Commerford, Head of Pricing, IAG Loyalty

9:50am – 10:30am

Airline Revenue Innovations – How to fly high (and land right!)

– Jay Sorensen, President, IdeasWorksCompany

>Download Presentation Here

>Download the Airline Revenue Innovations Report Here 

10:30am – 11:00am

Coffee Break & Networking Sponsored by StatusMatch

Loyalty Partnerships Track

Track Chair
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing

Ancillary Track

Track Chair
– Sinead Finn, Director, Affinnity

11:00am – 11:30am

Loyalty Partnerships Track

Loyalty Subscriptions

– Denis Huré, Co-Founder, Reward the World
– Peter Gerstle, Group Head of Travel Products, Collinson
– Iñaki Uriz, CEO, Caravelo

>Download Presentation Here

Ancillary Track

Ancillary Partnership Opportunity Spotlight: Tourism Authorities

Moderator
– Roman Townsend, Managing Director, Belvera Partners

Speaker
– Gavin Eccles, Managing Partner, GE Consulting – Aviation and Tourism

>Download Presentation Here

11:30am – 12:00pm

Loyalty Partnerships Track

Fireside Chat: How chatGPT and Bing are Transforming Travel Loyalty & Engagement

Moderator
– Danielle Brown, CMO, Plusgrade

Panellists
– Tracy Ayepe, Head of Data Science & Analytics, Virgin Group Loyalty Company
– Chris Amenechi, CEO/Co-Founder, SeatCash
– Rana Ghosh, VP Omnichanel, Spirit Airlines

Ancillary Track

Why Gift Cards are THE Overlooked Ancillary Revenue Opportunity

– Hadie Perkas, Founder & CEO, The Gift Club
– Todd Tomlin, COO and Co-Founder, Ncentiva
– Cary George, Founder & CEO, Better Lifestyle Group

12:00pm – 1:30pm

Lunch & Networking

1:30pm – 2:00pm

Loyalty Partnerships Track

Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Moderator
– Marc Berman, CEO, TMG 3.0

Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Eveline van Sandick, CEO, Attached Global
– James Berry, Managing Director- Commercial, Valuedynamx at Collinson
– Ingrid Sierra, Former VP Marketing and Customer Experience Vice President, Tenerity

Ancillary Track

Ancillary Revenue Opportunity Spotlight: Subscriptions

– Iñaki Uriz, CEO, Caravelo

>Download Presentation Here

2:00pm – 2:30pm

Loyalty Partnerships Track

—Continued—
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Ancillary Track

State of Airline Retailing: Results of Global Airline Retailing Survey

– Ann Cederhall, Consultant, LeapShift

>Download Presentation Here

2:30pm – 3:00pm

Loyalty Partnerships Track

Fireside Chat: Where are rental cars in the Loyalty & Ancillary mix post-Pandemic?

Moderator
– Michael Smith, Board Advisor, Airline Information

Panellists
– Heather Nolan, Head of Loyalty, CarTrawler
– Ali Wadsworth, Head of Strategic Partnerships, Avis Budget Group

Ancillary Track

e-Visas: Driving Ancillary Revenues, Conversion and Customer Experience

– Christian Baillet, Co-Founder and CEO, SimpleVisa
– Marcos Isaac, CEO, The Apartment Network

>Download Presentation Here

3:00pm – 3:30pm

Coffee Break & Networking Sponsored by Ascenda Loyalty

3:30pm – 4:05pm

Loyalty Partnerships Track

Redesigning your loyalty program

Moderator
– Chris Staab, Co-Founder, Ai Events

Panellists
– Phil Gunter, Director & Co-Founder, StatusMatch
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sarah Moore, Head, Rocket Travel
– Olly Brough, Director, Trusona Inc

Ancillary Track

BNPL as a marketing / ancillary revenue strategy

– Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
– Karen Brzozowicz,  Manager, Payment Products , Air Canada

>Download Presentation Here

4:05pm – 4:35pm

Loyalty Partnerships Track

Fireside chat: status – loyalty is not just points

– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Mark Ross-Smith, CEO, StatusMatch

Ancillary Track

Startup Stage: Airline & Travel Retailing- How To Make It Succeed from the perspective of 3 Travel Techs

Moderator
– Oliver Ranson, Editor, Airline Revenue Economics

Panellists
– Jacob Guerra, Head of Product, SeatCash
– Anders Lofgren, CEO, Retailaer
– Alice Ferrari, CEO, Kyte

4:35pm – 5:30pm

Lions´ Den

This is an exciting pitching contest where new Travel Tech solutions to drive engagement and new revenues are pitched for 5 minutes. Pitchers are then questioned by the Lions (judges) for an additional 5 minutes. The judges will then crown winners for Best Product.

This session is a fun way for the audience to see some of the new fintech solutions coming to market.

Ringmasters
– Michael Smith, Board Advisor, Airline Information
– Sinead Finn, Director, Affinnity

Judges
– Máire Walsh, CEO, Belayer (Chief Lion)
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sol Zia, Executive Director, Calgary Hotel Association (fmr. Head WestJet Rewards)
– Frank Reeuwijk, Partner Marketing Manager Flying Blue, Air France/KLM

Pitching Companies
– Hands In
– Interlnkd
– Kyte
– Do Good Points

5:30pm – 6:30pm

Networking Session