DAY ONE: Mega Event 2023
Tuesday 25 April

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1.30pm – 2.00pm

Welcome Coffee & Registration

2:15pm

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

2:15pm – 2:45pm

Fireside Chat: YQ Charges on Redemptions – Ancillary Revenue Drivers or Yield Busters

– Oliver Ranson, Editor, Airline Revenue Economics (revman.substack.com)
– Mark Ross-Smith, CEO, Status Match

2:45pm – 3:30pm

Panel Discussion: The Metaverse and Travel Sales – Loss Leader or Revenue Generator for Airlines & Travel Companies

Is the metaverse´s current potential for airlines and travel companies overhyped? What are the real opportunities in Web 3.0 for new revenues and customer engagement & loyalty?

– Roman Townsend, Managing Director, Belvera Partners
– Stuart Evans, Founder, Wavebreakr
– Andy Choi, Founder and CEO, Do Good Points

3:30pm – 4:00pm

Coffee Break & Networking

4:00pm – 4:30pm

How are changing customer behaviors and trends impacting loyalty programs and their sustainability proposition (3:55pm-4:10pm)

– Klaus Walther, Head of Award Program Development, Miles & More

Beyond the why – How Loyalty can help airlines succeed in an eco-conscious world (4:10pm-4:25pm)

– Klaus Kohler, Chief Sales Officer, Loyalty Partner Solutions

4:30pm – 5:00pm

Fireside Chat: Micro Redemptions

– Chuck Christianson, Chief Revenue Officer, cxLoyalty a JP Morgan Chase company

5:00pm – 8:00pm

Networking Reception with Fireside Chat:  How to get consumers to open their wallets online and in the cabin —- Sponsored by Avis Budget

This session will also feature a short fireside chat between Kevin O’Shaughnessy co-founder of the CityHook.com airport-to-city information service, also well known in the industry for the Travel Massive podcast, and Jay Sorensen. Jay is a recognized global thought leader in the airline and travel industry in both Loyalty and Ancillary Revenue Generation.

(Note: Those not participating in Mega Event may register free just for this networking here.)

– Jay Sorensen, President, IdeasWorksCompany
– Kevin O’Shaughnessy, CEO, CityHook

DAY TWO: Mega Event 2023
Wednesday 26 April

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8:30am – 9:10am

Welcome Coffee & Registration Sponsored by CxLoyalty

9:10am – 9:15am

Welcome Remarks from the Chairman

– Michael Smith, Board Advisor, Airline Information

9:15am – 9:50am

Opening Joint Keynote: Show me the Money – Loyalty

– Avios (Speaker TBA)

9:50am – 10:30am

Airline Revenue Innovations – How to fly high (and land right!)

– Jay Sorensen, President, IdeasWorksCompany

10:30am – 11:00am

Coffee Break & Networking Sponsored by Status Match

Loyalty Track

Track Chair
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing

Ancillary Track

Track Chair
– Sinead Finn, Director, Affinnity

11:00am – 11:30am

Loyalty Partnerships Track

Loyalty Subscriptions

–Denis Huré, Co-Founder, Reward the World
– Peter Gerstle, Group Head of Travel Products, Collinson

Ancillary Track

Ancillary Partnership Opportunity Spotlight: Tourism Authorities

– Gavin Eccles, Managing Partner, GE Consulting – Aviation and Tourism

11:30am – 12:00pm

Loyalty Partnerships Track

Ai & Machine Learning: how chatGPT and Bing are Transforming Travel Loyalty & Engagement

– Danielle Brown, CMO, Plusgrade

Ancillary Track

Why Gift Cards are THE Overlooked Ancillary Revenue Opportunity

– Todd Tomlin, COO and Co-Founder, Ncentiva
– Hadie Perkas, Founder & CEO, The Gift Club

12:00pm – 1:30pm

Lunch & Networking

1:30pm – 2:00pm

Loyalty Partnerships Track

Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Moderator
– Marc Berman, CEO, TMG 3.0

Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
– Steve Arsenault, Independent Consultant
– Eileen Peacock, VP Global Strategic Content Partnerships, Tenerity

Ancillary Track

Ancillary Revenue Opportunity Spotlight: Subscriptions

– Iñaki Uriz, CEO, Caravelo
– Airline Client (TBA)

2:00pm – 2:30pm

Loyalty Partnerships Track

—Continued—
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?

Moderator
– Marc Berman, CEO, TMG 3.0

Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
– Steve Arsenault, Independent Consultant
– Eileen Peacock, VP Global Strategic Content Partnerships, Tenerity

Ancillary Track

State of Airline Retailing: Results of Global Airline Retailing Survey

– Ann Cederhall, Consultant, LeapShift

2:30pm – 3:00pm

Loyalty Partnerships Track

Fireside Chat: Where are rental cars in the Loyalty & Ancillary mix post-Pandemic?

– Heather Nolan, Head of Loyalty, CarTrawler
– Avis (Speaker TBA)

Ancillary Track

e-Visas: Driving Ancillary Revenues, Conversion and Customer Experience

– Christian Baillet, Co-Founder and CEO, SimpleVisa
– Marcos Isaac, CEO, The Apartment Network

3:00pm – 3:30pm

Coffee Break & Networking Sponsored by Ascenda Loyalty

3:30pm – 4:00pm

Loyalty Partnerships Track

Redisigning your loyalty program

– Phil Gunter, Director & Co-Founder, StatusMatch
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Rocket Travel (speaker TBA)

Ancillary Track

BNPL as an marketing / ancillary revenue strategy

– Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
– Karen Brzozowicz,  Manager, Payment Products , Air Canada

4:00pm – 4:30pm

Loyalty Partnerships Track

Fireside chat: status – loyalty is not just points

– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Mark Ross-Smith, CEO, StatusMatch

Ancillary Track

Fireside Chat: Travel Insurance: How to drive more revenue post-Covid

Moderator
– Michael Smith, Co-Founder, LSA

Moderator
– Cover Genius
– Airline Speaker (TBA)

4:30pm – 5:30pm

Lions´ Den

This is an exciting pitching contest where new Travel Tech solutions to drive engagement and new revenues are pitched for 5 minutes. Pitchers are then questioned by the Lions (judges) for an additional 5 minutes. The judges will then crown winners for Best Product and Best Pitch.

This session is a fun way for the audience to see some of the new fintech solutions coming to market.

Ringmasters
– Michael Smith, Co-Founder, Ai Events
– Sinead Finn, Director, Affinnity

Judges
– Máire Walsh, CEO, Belayer (Chief Lion)
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sol Zia, Executive Director, Calgary Hotel Association (fmr. Head WestJet Rewards)
– Frank Reeuwijk, Partner Marketing Manager Flying Blue, Air France/KLM

Pitching Companies (Others to Be Announced)

5:20pm – 7:20pm

Networking Session