Date: | 25-26 April, London, UK 25 April: 2:30pm-5pm: Conference 5pm-8pm: Networking Reception 26 April: 9am-5pm: Conference 5:20pm-7:20pm: Networking Reception |
Location: | London, United Kingdom |
Delegates: | 200+ |
Attend: Pricing: Merchants: $129 USD / Vendors: $1199 USD (Until 7 April) |
REGISTER NOW! Seats are limited and expected to sell out! |
Networking Event Registration – 25APR 5-8pm: | Register here for Free |
If you work for Press and are interested in a Media Pass to this event, please email Angella clicking here.
Mega Event 2023: Loyalty Partnerships and Ancillary Conferences
Mega Event 2023 is the Airline and Travel Industry conference dedicated to sharing best practices for maximizing revenues from Loyalty Programs and Ancillary Revenue Generation. The theme for this event is “Show me the Money: Revenues vs. Customer Experience.
It will cover two conference tracks in a single venue: 1) Loyalty Partnerships Conference and 2) Ancillary Revenue & Merchandising Conference.
Scroll down to see the agenda!
Sponsors
DAY ONE: Mega Event 2023
Tuesday 25 April
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1.30pm – 2.00pm
Welcome Coffee & Registration
2:15pm – 2:45pm
Fireside Chat: YQ Charges on Redemptions – Ancillary Revenue Drivers or Yield Busters
– Oliver Ranson, Editor, Airline Revenue Economics (revman.substack.com)
– Mark Ross-Smith, CEO, Status Match
2:45pm – 3:30pm
Panel Discussion: The Metaverse and Travel Sales – Loss Leader or Revenue Generator for Airlines & Travel Companies
Is the metaverse´s current potential for airlines and travel companies overhyped? What are the real opportunities in Web 3.0 for new revenues and customer engagement & loyalty?
– Roman Townsend, Managing Director, Belvera Partners
– Stuart Evans, Founder, Wavebreakr
– Andy Choi, Founder and CEO, Do Good Points
3:30pm – 4:00pm
Coffee Break & Networking
4:00pm – 4:30pm
How are changing customer behaviors and trends impacting loyalty programs and their sustainability proposition (3:55pm-4:10pm)
– Klaus Walther, Head of Award Program Development, Miles & More
Beyond the why – How Loyalty can help airlines succeed in an eco-conscious world (4:10pm-4:25pm)
– Klaus Kohler, Chief Sales Officer, Loyalty Partner Solutions
4:30pm – 5:00pm
Fireside Chat: Micro Redemptions
– Chuck Christianson, Chief Revenue Officer, cxLoyalty a JP Morgan Chase company
Networking Reception with Fireside Chat: How to get consumers to open their wallets online and in the cabin —- Sponsored by Avis Budget
This session will also feature a short fireside chat between Kevin O’Shaughnessy co-founder of the CityHook.com airport-to-city information service, also well known in the industry for the Travel Massive podcast, and Jay Sorensen. Jay is a recognized global thought leader in the airline and travel industry in both Loyalty and Ancillary Revenue Generation.
(Note: Those not participating in Mega Event may register free just for this networking here.)
– Jay Sorensen, President, IdeasWorksCompany
– Kevin O’Shaughnessy, CEO, CityHook
DAY TWO: Mega Event 2023
Wednesday 26 April
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9:10am – 9:15am

Welcome Remarks from the Chairman
– Michael Smith, Board Advisor, Airline Information
9:50am – 10:30am

Airline Revenue Innovations – How to fly high (and land right!)
– Jay Sorensen, President, IdeasWorksCompany
11:00am – 11:30am
Loyalty Partnerships Track
Loyalty Subscriptions
–Denis Huré, Co-Founder, Reward the World
– Peter Gerstle, Group Head of Travel Products, Collinson
Ancillary Track
Ancillary Partnership Opportunity Spotlight: Tourism Authorities
– Gavin Eccles, Managing Partner, GE Consulting – Aviation and Tourism
11:30am – 12:00pm
Loyalty Partnerships Track
Ai & Machine Learning: how chatGPT and Bing are Transforming Travel Loyalty & Engagement
– Danielle Brown, CMO, Plusgrade
Ancillary Track
Why Gift Cards are THE Overlooked Ancillary Revenue Opportunity
– Todd Tomlin, COO and Co-Founder, Ncentiva
– Hadie Perkas, Founder & CEO, The Gift Club
12:00pm – 1:30pm
Lunch & Networking
1:30pm – 2:00pm
Loyalty Partnerships Track
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?
Moderator
– Marc Berman, CEO, TMG 3.0
Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
– Steve Arsenault, Independent Consultant
– Eileen Peacock, VP Global Strategic Content Partnerships, Tenerity
Ancillary Track
Ancillary Revenue Opportunity Spotlight: Subscriptions
– Iñaki Uriz, CEO, Caravelo
– Airline Client (TBA)
2:00pm – 2:30pm
Loyalty Partnerships Track
—Continued—
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?
Moderator
– Marc Berman, CEO, TMG 3.0
Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Peter Dorrington, Co-Founder and Chief Strategy Officer, Anthrolytics
– Steve Arsenault, Independent Consultant
– Eileen Peacock, VP Global Strategic Content Partnerships, Tenerity
Ancillary Track
State of Airline Retailing: Results of Global Airline Retailing Survey
– Ann Cederhall, Consultant, LeapShift
2:30pm – 3:00pm
Loyalty Partnerships Track
Fireside Chat: Where are rental cars in the Loyalty & Ancillary mix post-Pandemic?
– Heather Nolan, Head of Loyalty, CarTrawler
– Avis (Speaker TBA)
Ancillary Track
e-Visas: Driving Ancillary Revenues, Conversion and Customer Experience
– Christian Baillet, Co-Founder and CEO, SimpleVisa
– Marcos Isaac, CEO, The Apartment Network
3:30pm – 4:00pm
Loyalty Partnerships Track
Redisigning your loyalty program
– Phil Gunter, Director & Co-Founder, StatusMatch
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Rocket Travel (speaker TBA)
Ancillary Track
BNPL as an marketing / ancillary revenue strategy
– Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
– Karen Brzozowicz, Manager, Payment Products , Air Canada
4:00pm – 4:30pm
Loyalty Partnerships Track
Fireside chat: status – loyalty is not just points
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Mark Ross-Smith, CEO, StatusMatch
Ancillary Track
Fireside Chat: Travel Insurance: How to drive more revenue post-Covid
Moderator
– Michael Smith, Co-Founder, LSA
Moderator
– Cover Genius
– Airline Speaker (TBA)
Lions´ Den
This is an exciting pitching contest where new Travel Tech solutions to drive engagement and new revenues are pitched for 5 minutes. Pitchers are then questioned by the Lions (judges) for an additional 5 minutes. The judges will then crown winners for Best Product and Best Pitch.
This session is a fun way for the audience to see some of the new fintech solutions coming to market.
Ringmasters
– Michael Smith, Co-Founder, Ai Events
– Sinead Finn, Director, Affinnity
Judges
– Máire Walsh, CEO, Belayer (Chief Lion)
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sol Zia, Executive Director, Calgary Hotel Association (fmr. Head WestJet Rewards)
– Frank Reeuwijk, Partner Marketing Manager Flying Blue, Air France/KLM
Pitching Companies (Others to Be Announced)
5:20pm – 7:20pm
Networking Session
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How to Sponsor this Event
View the sponsorship items and packages that are available for this conference....
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AIRLINE / TRAVEL MERCHANTS
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- $129 USD (Until 7 April)
- Payment by Credit Card.
- Note: Registration prices are $100 additional by bank transfer.
BANKS, VENDORS& FINANCIAL SERVICES
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- $1199 USD (Until 7 April)
- Payment by Credit Card.
- Note: Registration prices are $100 additional by bank transfer.
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