ATPS 2024 Airline and Travel Payments Summit 2024, London
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Airline & Travel Payments Summit London 2024

Date: Wednesday 22 May:
Pre-Session: 2pm-5pm
Welcome Reception: 5pm-7pm
Thursday 23 May:
Conference: 8am-5pm
Evening Reception: 5pm-6pm
Location: London, United Kingdom
Delegates: 250+
Register:  Register Now!
Pricing: Merchants: $299USD  / Vendors: $1699 USD (Until 3 of May) —Registration Includes Access to Networking Events—
Networking Event: (included for Event Registrants) Can’t participate in the full conference? Join the networking reception for just $159 USD!

NOTE: ATPS 2024 is selling-out! Register now to secure your place in this event.

ATPS is the only annual event dedicated to the global Airline & Travel Industry on payments and fraud prevention. The theme for 2024’s conference is Everthing. Everywhere. And all at once: Delivering solutions. Travellers want it all, now and in every channel. And, if that wasn’t hard enough to deliver they are also expecting not to pay for services. Whether that service is a slick customer payment experience and total protection from fraud those are now givens. So, with customers demanding everything on one hand, we have the regulators on the other (PSD 3 is just one hot topic!) ATPS 2024 promises to be the most thought provoking in its 15 year + history!

A few of the topics that you will need to know about include:  One Order industry standards and their impact on Payments and Fraud, what are the best practices on PSS Integrations and the numerous airline merchandising platforms.  And, if we find time to squeeze in additional topics then the great topics of Revenue Accounting, BSP reporting, chargebacks and more will be covered by some of our industry leading speakers and panellists.

Scroll down to see the conference agenda, which is filling-up quickly!

If you are interested in speaking, especially on some of the industry challenges, please send an email to the Event Chairman, Michael Smith by clicking here.

Sponsorships are also available and to get up-to-date details of what is available, please reach out to Airline Information’s Managing Director Christopher Staab for more details. Sponsorship options are also listed here.


Click To View Full Agenda
Wednesday 22nd of May

2:00pm – 2:30pm

Welcome Coffee & Registration
Payments Track

Track Chairman:
Wendy Ward, CMO, UATP

Fraud Track in Association with the Loyalty Security Alliance (LSA)

Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance


Welcome Remarks from Conference Chairman

Wendy Ward, CMO, UATP

Welcome Remarks from the Fraud Track Chairman

Chris Staab, Co-Founder, LSA

2:30pm – 3:00pm

ChatGPT, AI, Machine Learning And Big Data

We’ve all heard of them. We all know a bit about them, but what beyond the hype are they? Everything you wanted to know, explained in a relevant way!

Kevin O’Shaughnessy, CEO, CityHook

Loyalty Fraud Roundtable – Introductions & Sharing of Challenges


Chris Staab, Co-Founder, LSA

3:00pm – 3:45pm

What Are The Practical Implications Of All This New Ai-driven Tech For Payments And Fraud?

What needs to be done to incorporate generative ai into best business practice? Do we need to worry about ai taking over and making bad decisions? does ai threaten or improve our jobs? This session will have presenters on various topics relating to how this is developing and will be followed by a panel discussion.


Michael Smith, Board Director, Ai Events

Presenters and Topics
– Predictive Learning – will it drive down payment costs and complexity?
– Airlines & travel companies are full of (big) data. Will all this new tech help make better use of it?
– Account Take Overs – can AI and other new tech stop it?

Matt Bailey, Senior Solutions Consultant, Arkose
Damien Cramer, Global Head of Travel & Airlines, Worldline (invited)
Patrick van der Knoop, Payment Strategies for Airlines & Travel, PagoNxt Merchant Solutions

Loyalty Fraud Roundtable – Account Takeovers (brief presentations followed by audience discussion)

Kick Off Presenter

Mike Brooks, Product Manager, Darwinium

3:45pm – 4:15pm

Coffee break & Networking Sponsored by Discover

4:15pm – 5:00pm

Dealing With The Challenges Of 2024

AFPs and BNPL have boomed over the last few years.  They have, however, added complexity to an already complex ecosystem.  How do we as industry deal with the consequences of innovation?  Have we thought through the knock-on impacts in areas like chargebacks and refunds for example?

Is a solution payment orchestration?  That throws up their own challenges (as well as opportunities) so how well are companies dealing with this?  Thi session is a chance to share best practice from the front line of airlines & travel companies dealing with those challenges alongside their industry partners.

Panellists & Presenters
Christelle Brenin, Senior Manager Payment Fraud & Chargeback, Swiss Lufthansa Group
– Kenwood Travel and Br-dge | Simplifying the ecosystem
Liam Nuttal, Payments Manager, Etihad Airways
Ahmed Bennis, Head of Customer Success for Airlines, Outpayce | Payments Customer Experiences

Loyalty Fraud Roundtable – Bot Attacks (brief presentations followed by audience discussion)

5:00pm – 7:00pm

Networking Reception Sponsored by Visa

(Note: Those not participating in the ATPS may register solely for this networking here.)

Thursday 23rd of May 2024

8:30am – 9:15am

Welcome Coffee & Networking

9:15am – 9:30am

Michael Smith, Board Advisor, Ai Events
Opening Remarks from Conference Chair

Michael Smith, Board Advisor, Ai Events

9:30am – 10:30am

State Of Payments And Fraud

From Digital Identities, Biometrics, Open Banking, Payment Wallets and the Ever present challenges of Fraud and Regulation (PCI V4 And PSD 3 to name but two!) How Are Airlines & Travel Companies Prepared? This session will cover the key trends that participants need to stay ahead from the perspective of some of the best minds in airline and travel payments and fraud.

Wendy Ward, CMO, UATP

Presenters & Panellists
Simon Eve, Director Travel & Partnerships, Trustly and Mette Evensen, Payment Manager, Norwegian Airlines
Jeremy King, Regional VP EMEA, PCI Security Standards
Yogender Singh Rana, Lead Officer – Payments Fraud & Chargebacks, Qatar Airways

10:30am – 11:00am

Coffee Break & Networking
Payments Track

Track Chairman:
Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline

Fraud Track in Association with the Loyalty Security Alliance (LSA)

Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance (invited)

11:00am – 11:30am

Payments Track

Beyond orchestration how to fix the problems, remove friction & cost

John Taylor, Head of Airline Payments, Nium

Yago Casasnovas, Payments & Fraud Prevention, Air Europa
Joost van der Sande, Retail Strategy Director, Air France-KLM 

Fraud & LSA Track

Results of the LexisNexis Risk Solutions Global State of Fraud and Identity Report

Jason Lane-Sellers, Director Market Planning EMEA, LexisNexis Risk Solutions

11:30am – 12:00pm

Payments Track

Web 3.0 What it is (and what it isn’t) and what you need to do to be prepared

Speakers to be announced

Fraud & LSA Track

Digital Identity – the solution to preventing fraud for airline & travel merchants?

Tami Eick, Finance, Southwest Airlines
Annette Matthews, Fraud Manager, British Airways
Catherine Malec, VP/GM EMEA, Accertify

12:00pm – 12:30pm

Payments Track

Applying the payments’ lessons from BC2 to your own B2B Payments

Chiara Quaia, SVP Travel, Mastercard and travel client (invited)

Fraud & LSA Track

First Party Fraud:  from promotional abuse, chargebacks to fake account take overs

Speakers to be announced

12:30pm – 2:00pm

Lunch & Networking

2:00pm – 2:30pm

Payments Track

Open Banking:  Latest research on customer and merchant adoption

Shannon Brewer, International Open Banking Payments, American Express & clients (invited)

Fraud & LSA Track

What’s the Return on Investment (ROI) for Tokenisation?

Speaker to be announced

2:30pm – 3:00pm

Payments Track

The Connected Trip

Simon Thompson, Global Business Development B2B Travel, Visa interviewed by
Greg Toussaint, Director, Edgar, Dunn & Company

Fraud & LSA Track

Fraud View from the Front Line

Chris Staab, Co-Founder, LSA (Moderator) in conversation with

Front Line Experts

Jan Jaap Kramer, Founder, Travel Fraud Guard
– Maggie Fritzsche, Manager Fraud Investigation, Hyatt Hotels
Marjolein Grothauzen, Senior Product Manager,

3:00pm – 3:30pm

Payments Track

Key steps to increasing your payment approval rating

Brett Turner, SVP Global Airline Acquiring, Elavon interviewed by
Masha Cilliers, Executive Payments Industry Speciailist, Payment Options

Fraud & LSA Track

Case Study:  Account Take Overs and Cyber at Lufthansa

Michael Stiefler, Senior Security Architect, Lufthansa Systems
– Jean Adadevi, Payment Reconciliation Product Owner, Lufthansa Systems

3:30pm – 4:00pm

Coffee Break & Networking

4:00pm – 5:00pm

Lions´ Den | Live Innovative Product Pitches

New payments and fraud-related products are key to driving down costs and improving sales conversions. The Ai Events Lions’ Den has showcased numerous new financial start-ups which have gone on to achieve great success. Adyen is a prime example, having pitched just after its founding- and just look at them now! Accertify also had just a handful of employees when it pitched!

These are paid-for 5-minute sales pitches, and do you have what it takes to follow in the footsteps of previous successful pitching companies? If you believe that you do, then drop an email to Michael Smith, the event Chairman and Ringmaster of this Lions’ Den, to get more details on why this is the place to showcase your product innovation!

Ringmaster and Judges
– Michael Smith, Board Advisor, Ai Events
Jonathan Davidson, Manager Loyalty, Star Alliance
Holly Evans, Revenue Protection Manager, easyJet

Pitching Companies

5:00pm – 6:00pm

Networking Reception Sponsored by Discover

ATPS 2024 Hot Topics

  • Latest Fraud Attack Vectors and how to stay ahead of them
  • Open Banking – what it is and the implications for your business
  • New Alternative Forms of Payment that need to be on your radar
  • Protecting your Business from Account Takeovers
  • Passwords: Are they still Necessary?
  • B2B Payments & how take advantage of cost savings

  • Payment Technology: Build verus Buy
  • Web 3.0 and Payments – are you ready?
  • PSD 3 the Regulators are coming (again!)
  • Account Take Overs – with our increasingly digital world this impacts not just loyalty accounts
  • Cybersecurity – why cyber hygiene is not just a topic for IT professionals
  • ChatGPT, Big Data, AI – what are they and how will they impact payments & fraud?

Are we missing a topic/area that you think needs addressed?  Please drop an email to Michael Smith, the conference chairman so that we can add it!

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