Airline & Travel Payments Summit London 2024
| Date: | Wednesday 22 May: Pre-Session: 2pm-5pm Welcome Reception: 5pm-7pm Thursday 23 May: Conference: 8am-5pm Evening Reception: 5pm-6pm |
| Location: | London, United Kingdom |
| Delegates: | 350 |
ATPS 2024 was the only annual event dedicated to the global Airline & Travel Industry on payments and fraud prevention. The theme for 2024’s conference was Everything. Everywhere. And all at once: Delivering Solutions.
Whether it’s payment insights from the likes of Air Europa, Norwegian and Iberia, or take-aways from fraud prevention professionals, including some from British Airways, Southwest Airlines and Hyatt Hotels, ATPS was the place to be to get ahead of payment and fraud trends in the Airline and Travel Industry, as well as to make the best related business contacts.
SCROLL DOWN TO SEE AGENDA & THE CONFERENCE POWERPOINT PRESENTATIONS
Video: Conference Recap by its Chair
DAY ONE: ATPS 2024
Wednesday 22nd of May
12:30pm – 2:00pm
Hotel Only Loyalty Fraud Discussion Group
2:00pm – 2:30pm
Welcome Coffee & Registration
Payments Track
Track Chairman:
Wendy Ward, CMO, UATP
Fraud Track in Association with the Loyalty Security Alliance (LSA)
Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance
2:30pm – 3:00pm
ChatGPT, AI, Machine Learning And Big Data
We’ve all heard of them. We all know a bit about them, but what beyond the hype are they? Everything you wanted to know, explained in a relevant way!
– Kevin O’Shaughnessy, CEO, CityHook
>Click Here To Contact Kevin
Loyalty Fraud Roundtable – Introductions & Sharing of Challenges
Facilitator
– Chris Staab, Co-Founder, LSA
3:00pm – 3:45pm
What Are The Practical Implications Of All This New Ai-driven Tech For Payments And Fraud?
What needs to be done to incorporate generative ai into best business practice? Do we need to worry about ai taking over and making bad decisions? does ai threaten or improve our jobs? This session will have presenters on various topics relating to how this is developing and will be followed by a panel discussion.
Moderator
– Michael Smith, Board Director, Ai Events
Presenters and Topics
– How AI is changing the Chargeback landscape and driving down costs
– Airlines & travel companies are full of (big) data. Will all this new tech help make better use of it?
– Account Take Overs – can AI and other new tech stop it?
– Ruhan Basson, Senior Director, Arkose
– Patrick van der Knoop, Payment Strategies for Airlines & Travel, PagoNxt Merchant Solutions
– Dror Cohen, VP Partnerships, Justt
– Toreson Lloyd, Co-Founder & CCO, Apexx Global
>Download Arkose Presentation Here
>Download Justt Presentation Here
Loyalty Fraud Roundtable – Account Takeovers (brief presentations followed by audience discussion)
Kick Off Presenter
– Mike Brooks, Product Manager, Darwinium
>Download Presentation Here
3:45pm – 4:15pm
Coffee break & Networking Sponsored by Discover
4:15pm – 5:00pm
Dealing With The Challenges Of 2024
AFPs and BNPL have boomed over the last few years. They have, however, added complexity to an already complex ecosystem. How do we as industry deal with the consequences of innovation? Have we thought through the knock-on impacts in areas like chargebacks and refunds for example?
Is a solution payment orchestration? That throws up their own challenges (as well as opportunities) so how well are companies dealing with this? This session is a chance to share best practice from the front line of airlines & travel companies dealing with those challenges alongside their industry partners.
Moderator
– Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline
Panellists & Presenters
– Christelle Brenin, Senior Manager Payment Fraud & Chargeback, Swiss Lufthansa Group
– Sam Powell, Senior Product Owner, Travel Counsellors and Emily Christianson, Senior Customer Success Manager, Br-dge | Simplifying the ecosystem
– Liam Nuttal, Payments Manager, Etihad Airways
– Ahmed Bennis, Head of Customer Success for Airlines, Outpayce | Payments Customer Experiences
>Download BR-DGE Presentation Here
>Download Outpayce Presentation Here
Loyalty Fraud Roundtable – Closed Door Discussion Group on the latest Loyalty Fraud issues
5:00pm – 7:00pm
Networking Reception Sponsored by Visa
DAY TWO: ATPS 2024
Thursday 23rd of May 2024
8:30am – 9:15am
Welcome Coffee & Networking
9:15am – 9:30am
Opening Remarks from Conference Chair
– Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline
9:30am – 10:30am
State Of Payments And Fraud
From Digital Identities, Biometrics, Open Banking, Payment Wallets and the Ever present challenges of Fraud and Regulation (PCI V4 And PSD 3 to name but two!) How Are Airlines & Travel Companies Prepared? This session will cover the key trends that participants need to stay ahead from the perspective of some of the best minds in airline and travel payments and fraud.
Moderator
– Michael Smith, Board Advisor, Ai Events
Presenters & Panellists
– Simon Eve, Director Travel & Partnerships, Trustly and Mette Evensen, Payment Manager, Norwegian Airlines
– Jeremy King, Regional VP EMEA, PCI Security Standards
– Yogender Singh Rana, Lead Officer – Payments Fraud & Chargebacks, Qatar Airways
>Download Trustly Presentation Here
>Download PCI SS Presentation Here
10:30am – 11:00am
Coffee Break & Networking
Payments Track
Track Chairman:
Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline
Fraud Track in Association with the Loyalty Security Alliance (LSA)
Track Chairman:
Chris Staab, Co-Founder, Loyalty Security Alliance
11:00am – 11:30am
Payments Track
Beyond orchestration: How to fix the problems
Moderator
– John Taylor, Head of Airline Payments, Nium
Panellists
– Yago Casasnovas, Payments & Fraud Prevention, Air Europa
– Joost van der Sande, Retail Strategy Director, Air France-KLM
Fraud & LSA Track
Results of the LexisNexis Risk Solutions Global State of Fraud and Identity Report
– Jason Lane-Sellers, Director Market Planning EMEA, LexisNexis Risk Solutions
>Download Presentation Here
11:30am – 12:00pm
Payments Track
Build in house versus buy? Case study of the issues and challenges with this eternal question!
– Fabien Mollinari, Payment Product Manager, Aer Lingus
– Vojin Rakonjac, VP Travel, Endava
>Download Presentation Here
Fraud & LSA Track
Digital Identity – the solution to preventing fraud for airline & travel merchants?
– Tami Eick, Finance, Southwest Airlines
– David Rojas-Cogolludo, Fraud Investigator, British Airways
– Catherine Malec, VP/GM EMEA, Accertify
12:00pm – 12:30pm
Payments Track
Applying the payments’ lessons from B2C to your own B2B Payments
– Alfonso Valera Cuevas, Distribution Futures Manager, Iberia
– Menel Nevzatova, Digital Payments and Fraud, Iberia
– Patrik Novák, VP Financial Solutions, Kiwi
– Cristina Ortega Garcia, VP Business Development, Mastercard
In conversation with
– Paul van Alfen, Travel Payment Strategist, Up In The Air
>Download Mastercard Presentation Here
Fraud & LSA Track
Disputes, First Party Fraud and Chargebacks misuse
– Dror Cohen, VP Partnerships, Justt
>Download Presentation Here
12:30pm – 2:00pm
Lunch & Networking
2:00pm – 2:30pm
Payments Track
Case Study: How payment innovation drives conversion and increases average transaction value
– Yago Casasnovas, Payments & Fraud Prevention, Air Europa
– Samuel Flynn, CEO, Hands In
>Download Presentation Here
Fraud & LSA Track
The Challenge of Onboard sales fraud: How to manage & handle them
– Martin Cunnison, Business Development Director, AirFi
– Larissa Zell, Senior Vertical Strategy Manager, Worldpay
>Download Presentation Here
2:30pm – 3:00pm
Payments Track
Latest Developments in Air Travel Payments
– Simon Thompson, Global Business Development B2B Travel, Visa interviewed by
– Greg Toussaint, Director, Edgar, Dunn & Company
Fraud & LSA Track
Fraud View from the Front Line
Facilitator
– Chris Staab, Co-Founder, LSA in conversation with
Front Line Experts
– Jan Jaap Kramer, Founder, Travel Fraud Guard
– Maggi Fritzsche, Manager Fraud Investigation, Hyatt Hotels
– Marjolein Grothauzen, Senior Product Manager, Booking.com
3:00pm – 3:30pm
Payments Track
Payment Optimisation and innovation
– Dagfinn Misund, Director Payment & Fraud, Norwegian
– Torstein Alkanger, Payment Manager, Norwegian
– Igor Molchanov, VP Relationships Global Airline Acquiring, Elavon
In conversation with
– Masha Cilliers, Executive Payments Industry Specialist, Payment Options
Fraud & LSA Track
Case Study: Account Take Overs and Cyber at Lufthansa
– Michael Stiefler, Senior Security Architect, Lufthansa Systems
>Download Presentation Here
3:30pm – 4:00pm
Coffee Break & Networking
4:00pm – 5:00pm
Lions´ Den | Live Innovative Product Pitches
New payments and fraud-related products are key to driving down costs and improving sales conversions. The Ai Events Lions’ Den has showcased numerous new financial start-ups which have gone on to achieve great success. Adyen is a prime example, having pitched just after its founding- and just look at them now! Accertify also had just a handful of employees when it pitched!
These are paid-for 5-minute sales pitches, and do you have what it takes to follow in the footsteps of previous successful pitching companies? If you believe that you do, then drop an email to Michael Smith, the event Chairman and Ringmaster of this Lions’ Den, to get more details on why this is the place to showcase your product innovation!
Ringmaster and Judges
– Michael Smith, Board Advisor, Ai Events
– Jonathan Davidson, Manager Loyalty, Star Alliance
– Holly Evans, Revenue Protection Manager, easyJet
– Ömer Faruk Albayrak, Senior Analyst, Turkish Airlines
Congratulations To Darwinium: Winner of Best Product And Best Pitch In The 2024 ATPS Lions’ Den
5:00pm – 6:00pm
Networking Reception Sponsored by Discover
Sponsors
ATPS 2024 Hot Topics
- Latest Fraud Attack Vectors and how to stay ahead of them
- Open Banking – what it is and the implications for your business
- New Alternative Forms of Payment that need to be on your radar
- Protecting your Business from Account Takeovers
- Passwords: Are they still Necessary?
- B2B Payments & how take advantage of cost savings
- Payment Technology: Build verus Buy
- Web 3.0 and Payments – are you ready?
- PSD 3 the Regulators are coming (again!)
- Account Take Overs – with our increasingly digital world this impacts not just loyalty accounts
- Cybersecurity – why cyber hygiene is not just a topic for IT professionals
- ChatGPT, Big Data, AI – what are they and how will they impact payments & fraud?
Are we missing a topic/area that you think needs addressed for the 2025 event? Please drop an email to Michael Smith, the conference chairman so that we can add it!
Upcoming Events
- 20-21 August, Phuket
- 24 September, 10am ET
- 24 September, London, UK
- 24-25 September
- 6-7 November, Wilmington, US
- 6 November, Wilmington, US
- 4-5 Diciembre, Santiago
