Fraudsters are bypassing well-defended digital channels and turning their attention to where defenses are weaker – the contact centre.

In this webinar, we uncovered the evolving fraud tactics targeting airline and travel industry contact centres today, from social engineering to account takeover. In this recording, you will hear real-world insights into how these attacks unfold, what they cost the industry, and how to stop them before damage is done.

We also explored how intelligence-sharing between sectors, including Banking and Financial Services, is helping airlines anticipate and block fraud faster. Watch the recording to learn how to:

• Detect and disrupt fraud attempts in real time
• Leverage insights from high-risk industries
• Build a futureproof strategy against telephony-based fraud

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Contact centres: the new frontier in fraud prevention.

Smartnumbers’s recent industry report, “Contact centres: the new frontier in fraud prevention,” highlights the critical yet often overlooked role of contact centres in combating financial crime. Fraudsters frequently exploit this channel to gather customer data (28% of suspicious calls) and prepare attacks by making small account changes (59% of suspicious calls). To understand the scale of this issue, they surveyed 250 fraud professionals across various sectors and are pleased to share our findings, emphasizing the need for organizations to leverage telephony data for enhanced fraud insight and proactive prevention strategies.

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