Loyalty programs are among your most valuable customer retention tools, but they’re also an increasingly attractive target for fraudsters, who increasingly target your loyalty programme as they would a bank: except points replace cash.

The challenge is that tightening security risks disrupting the very experience that keeps your best customers coming back. It’s a genuine dilemma: protect too little and you lose trust; protect too much and you lose customers.

Hear from Anastasia Levashova of the Global Loyalty Organisation on why customer experience is non-negotiable in loyalty, and from Ed Whitehead on how Darwinium delivers security that leading airlines’ customers never even notice.

Keep fraudsters out. Keep customers happy.