Loyalty and travel organizations are entering a new fraud environment: the behavioral signals once used to distinguish legitimate customers from malicious activity are becoming far less reliable.

AI agents, automated tooling, stolen credentials, and coordinated human fraud operations are converging across login flows, account creation, booking journeys, inventory searches, and loyalty transactions. Malicious activity increasingly behaves like legitimate customer behavior.

The result is a widening trust gap inside fraud systems:

• Fake traffic contaminating analytics and decisioning
• Synthetic identities bypassing traditional controls
• Booking, inventory, and checkout abuse blending into normal activity
• Account takeover attacks becoming harder to identify before loss occurs

Attendees will learn:

• Why agentic and AI-assisted fraud activity has increased nearly 10x
• Where loyalty and travel organizations are most exposed upstream in the customer journey
• How AI is reducing the cost and complexity of large-scale fraud operations
• Why many traditional detection approaches are losing effectiveness
• How leading teams are adapting to a world where malicious and legitimate behavior increasingly look the same