12:30 – 14:00

Hotel Only Loyalty Fraud Discussion Group

14:00 – 14:30:

Welcome Coffee & Registration

14:30 – 14:35:

Opening Remarks
Track Chairman Chris Staab, Co-Founder, LSA

Payments Track ATPS

Track Chair
Wendy Ward, CMO, UATP

Fraud Track

Track Chair
Chris Staab, Co-Founder, LSA

14:35 – 15:00:

ChatGPT, AI, Machine Learning and Big Data: We’ve All Heard of Them, We All Know a Bit About Them, But What Beyond the Hype Are They?
Everything You Wanted to Know, Explained in A Relevant Way!

Kevin O’Shaughnessy, CEO, CityHook

Loyalty Fraud Roundtable
Introductions & Sharing of Challenges
This session will be a discussion group focused on sharing insights into and best practices for stopping the latest in Loyalty Frauds, including Accounts Takeovers (ATOs), Bot attacks, Promo Abuse, and Call Center Fraud.

15:00 – 15:45:

What Are the Practical Implications of All This New AI-Driven Tech for Payments and Fraud?
Both Here and Now, and in the Future?

What needs to be done to incorporate Generative AI into Best Business Practice? Do we need to worry about AI taking over and making bad decisions?

This session will have various presentations on developments in this area followed by a panel discussion.

Topics:

• Predictive Learning – will it drive down payment costs and complexity?
• Are fraudsters making better use of AI than merchants?
• Airlines & travel companies are full of (big) data. Will all this new tech help make better use of it?
• Account Take Overs – can AI and other new tech stop it?

Moderator:
Michael Smith, Board Director, Ai Events

Presenters:

• Matt Bailey, Senior Solutions Consultant, Arkose
• Damien Cramer, Global Head of Travel & Airlines, Worldline (invited)
• Patrick van der Knoop, Payment Strategies for Airlines & Travel, PagoNxt Merchant Solutions

Loyalty Fraud Roundtable
Account Takeover

A brief presentation followed by an audience participation discussion.

Presenter:
Mike Brooks, Product Manager, Darwinium

15:45 – 16:15:

Coffee Break & Networking
Sponsored by Discover

16:15 – 17:00:

AFP & BNPL Challenges in 2024
AFPs and BNPL have boomed but are now causing chargebacks. How do we deal with the consequences of industry innovation?

There’s little doubt that the likes of BNPL have driven increased sales. Other innovations, like payment orchestration, throw up their own challenges (as well as opportunities) so how well are companies dealing with this? A chance to share best practices from the front line of airlines & travel companies and their industry partners.

Presenters:

• Christelle Brenin, Sr Manager Payment Fraud & Chargeback, Swiss Lufthansa Group
• Kenwood Travel and Br-dge | Simplifying the ecosystem
• Liam Nuttal, Payments Manager, Etihad Airways
• Ahmed Bennis, Head of Customer Success for Airlines|Payments Customer Experiences, Outpayce

Loyalty Fraud Roundtable
Bot Attacks

A brief presentation followed by an audience participation discussion.

17:00 – 19:00:

Networking Reception
Sponsored by Visa

Those not participating in ATPS may register for this networking event here

8:30 – 9:15:

Welcome Coffee & Registration

9:15 – 9:30:

Opening Remarks
Conference Chairman Michael Smith, Board Director, Ai Events

9:30 – 10:30:

The State of Payments and Fraud
From Digital Identities, Open Banking, Payment Wallets, and the ever-present challenges of fraud and regulation (PCI V4 and PSD 3 to name but two!), how are airlines and travel companies faring?

This session will cover the key trends that participants need to stay ahead of from the perspective of some of the best minds in airlines and travel payments and fraud.

Moderator:
Wendy Ward, CMO, UATP

Panelists:

• Jeremy King, Regional VP EMEA, PCI Security Standards Council
• Yogender Singh Rana, Lead Officer – Payments Fraud & Chargebacks, Qatar Airways
• Simon Eve, Director Travel & Partnerships, Trustly
• Mette Evensen, Payment Manager, Norwegian Air

10:30 – 11:00

Coffee Break & Networking

Payments Track ATPS

Track Chair
Laurie Gablehouse, Travel Payment Strategies & Solutions, Worldline

Fraud Track

Track Chair
Chris Staab, Co-Founder, LSA

11:00 – 11:30:

Beyond Orchestration
How to Fix the Problems, Remove Frictions, and Cost

Moderator:

John Taylor, Head of Airline Payments, Nium

Panelists:

• Yago Casasnovas, Payments & Fraud Prevention, Air Europa
• Joost van der Sande, Retail Strategy Director, Air France-KLM

The Results of the LexisNexis Risk Solutions Global State of Fraud and Identity Report

Jason Lane-Sellers, Director Market Planning EMEA, LexisNexis Risk Solutions

11:30 – 12:00:

Build In-house or Buy?
Case Study of the Issues and Challenges with This Eternal Question

Endava
Aer Lingus

Digital Identity
The Solution to Preventing Fraud for Airlines & Travel Merchants?

• Tami Eick, Finance, Southwest Airlines
• Annette Matthews, Fraud Manager, British Airways
• Catherine Malec, VP/GM EMEA, Accertify

12:00 – 12:30:

Applying the Payments’ Lessons from BC2 to Your Own B2B Payments

• Alfonso Valera Cuevas, Distribution Futures Manager, Iberia
• Menel Nevzatove, Digital Payments and Fraud, Iberia
• Chiara Quaia, SVP Travel, Mastercard

In conversation with Paul van Alfen, Managing Director, Up In The Air

First Party Fraud
From Promotional Abuse and Chargebacks to Fake Account Takeovers

Speaker to be announced

12:30 – 14:00:

Lunch & Networking

14:00 – 14:30:

Open Banking
The Latest Research on Customer and Merchant Adoption

Shannon Brewer, International Open Banking Payments, American Express and Clients (invited)

The Challenge of Onboard Sales Fraud
How to Manage and Handle It

Martin Cunnison, Business Development Director, AirFi

14:30 – 15:00:

The Connected Trip

Simon Thompson, Global Business Development B2B Travel, Visa interviewed by
Greg Toussaint, Director, Edgar, Dunn & Company

The View from the Front Line
Dealing with Fraud Issues Every Day – Lessons and Best Practice

Moderator:
Chris Staab, Co-Founder, LSA

Speakers:

• Jan-Jaap Kramer, Founder, Travel Fraud Guard
• Maggi Fritzsche, Manager Fraud Investigation, Hyatt Hotels
• Marjolein Grothuizen, Sr Product Manager- Marketing Fraud, Booking.com

15:00 – 15:30:

Key Steps To Increasing Your Payment Approval Rating

Brett Turner, SVP Global Airline Acquiring, Elavon interviewed by
Masha Cilliers, Executive Payments Industry Specialist, Payment Options

Case Study
Account Takeovers and Cyber at Lufthansa

• Michael Stiefler, Payment Reconciliation Product Owner, Lufthansa Systems (invited)
• Jean Adadevi, Senior Security Architect, Lufthansa Systems (invited)

15:30 – 16:00:

Coffee Break & Networking

16:00 – 17:00:

Lions’ Den

Innovative Product Pitches Live in Front of Judges!

New products, services, and approaches to payments & fraud are key to driving down costs and improving conversions. The Ai Events Lions’ Den has showcased numerous new companies that have then achieved great success. Adyen is a prime example, having pitched in the Den – just look at them now. Others, like Accertify, started with just a handful of people, including their founders when they pitched!

The presenters have just five minutes and no more, to convince our Lions (the judges) that their product is the most innovative. Delegates also get involved in voting for the most entertaining pitch.

Do you have what it takes to follow in the footsteps of previous pitchers and go on to grow a successful business? If so, then drop an email to Michael Smith, the event Chairman and Ringmaster of the Den, to get more details on why this is the place to showcase your product innovation!

Ringmaster:
Michael Smith, Board Director, Ai Events

Lions (judges):

• Jonathan Davidson, Manager Loyalty, Star Alliance
• Holly Evans, Revenue Protection Manager, easyJet

Pitching Companies:

• Trevipay
• Darwinium
• Twai

17:00 – 18:00:

Networking Reception
Sponsored by Discover