In this focused panel discussion, we explored the evolving threat landscape surrounding customer account security, with particular emphasis on loyalty ecosystems. We looked at the challenges digital businesses – especially airlines and loyalty providers – faced as they worked to mitigate risk, prevent fraud, and maintain customer trust while delivering a frictionless user experience.

The conversation highlighted emerging fraud vectors such as synthetic identities, account takeover, and PII theft, as well as the practical strategies and technologies organisations were using to combat these threats.

Content Areas

• Synthetic Identity Fraud
• Account Takeover (ATO) Threat Evolution
• PII Theft & Cross‑Merchant Fraud
• Identity Verification & 2FA Bypass Techniques