Featured LSA Events

Upcoming LSA Events

Past LSA Events

Upcoming LSA Webinars

TitleDateStart TimeDurationRegister
PRACTICE- LSA March Trends Webinar: Call Center with Smartnumbers For our March Trend Sharing Webinar, we've teamed with Smartnumbers to cover Call Center Fraud.

This webinar will feature Peter Moorhead of Smartnumbers who will be interviewed by Christopher Staab, Co-Founder of the Loyalty Security Alliance.		11/3/202610:00am EDT1 hour
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LSA March Trends Webinar: Staying Ahead of Contact Centre Fraud For our March Trends Sharing Webinar, we've teamed with Smartnumbers to cover Contact Center Fraud. Fraudsters continue to bypass well-defended digital channels and are turning their attention to where defenses are weaker – the contact centre, which is increasingly being used by fraudsters as both a payment bypass mechanism and as an intelligence-gathering channel to support broader fraud activity.

Before contact centre transactions occur, there is typically coordinated activity within the banking sector, indicating a more structured and cross-channel approach, rather than opportunistic card use.

Non-monetary contact centre interactions that later enable fraud on other channels are also increasing. In these cases, the initial contact does not involve a payment attempt, which can make detection more challenging. Instead, we are seeing the manipulation of existing booking details, the harvesting of customer personal data and the extraction financial information. This information is then leveraged to conduct fraud through digital channels or with third-parties.

In this webinar, we'll uncover these and other evolving fraud tactics targeting airline and travel industry contact centres today, from social engineering to account takeover. You'll hear real-world insights into how these attacks unfold, what they cost the industry, and how to stop them before damage is done.

This webinar will feature Peter Moorhead of Smartnumbers who will be interviewed by Christopher Staab, Co-Founder of the Loyalty Security Alliance.		18/3/202610:00am EDT1 hour
Register
Are Airport Lounges Good, Bad, or Ugly? The Future of Airport Lounges, and their Economics This complimentary webinar will feature Philippe Guertin, Vice President Business Development of Plaza Premium Group and Airline Revenue Economist Oliver Ranson who will examine, from a revenue perspective, the Airport Lounges of the future. They will also be discussing:

- What will the airport lounge of the future look like?
- Future Revenue Models for airports, airlines, financial institutions and lounge operators
- What additional services will be available for passengers?

This is the second webinar in a 2 part series. The first webinar, held in February, covered the history of lounges, and their revenues, up until today.

Anyone who registers for this webinar and does not participate live will automatically receive a link to its recording.		25/3/202610:00am EDT1 hour
Register

Loyalty Security Alliance

Founded in 2016 as the LFPA to allow the various stakeholders in Loyalty, Fraud Prevention and Cybersecurity to collaborate on the growing issues around the security of Loyalty Programs.

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Email:

contact@loyaltyfraudassociation.org

Phone:

+507 6126 5204

Office Hours:

Monday – Friday, 9 am to 5 pm, (Central US Time Zone)

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