Touchless Experience -
post-template-default,single,single-post,postid-27044,single-format-standard,bridge-core-3.1.3,qode-page-transition-enabled,ajax_fade,page_not_loaded,, vertical_menu_transparency vertical_menu_transparency_on,qode-title-hidden,qode_grid_1300,qode-child-theme-ver-1.0.0,qode-theme-ver-30.2,qode-theme-bridge,wpb-js-composer js-comp-ver-7.3,vc_responsive

This 2+ hour virtual conference which took place on Tuesday 4th of May 2021 looked at how the customer journey is changing and will change more as a result of the Covid-19 pandemic. Whether vaccines and vaccine passports or herd immunity make travelers feel more secure, some changes to how we experience travel are here to stay, or at least for quite some time.

This virtual conference looked at the changing face of:

  • Air Travel
  • Hotel Stays
  • Meetings & Events
  • How we pay for Travel
  • Mobility

Watch this event if you are interested in the future of travel. The recording is free for those working in Airlines, Hotels and Rental Car companies and is just $49 for anyone else.


Date: 4th May 2021
Delegates: 200+
Recording: Click Here
Only available free for Travel Merchants
Touchless Experience Conference
Click To View Full Agenda

Main Event
Tuesday, 4 May 2021

10:00am – 10:05am Eastern:
(4pm – 4:05pm Central European)

Welcome Remarks by Event Chairman
Our Event Chariman leads a company, which is doing live marketing during Covid, on behalf of large brands, bringing a wealth of relevant experience to this event.
Brad Horowitz, CEO, Elite Marketing Group

Brad Horowitz 2

10:05am – 10:40am Eastern:
(4:05pm – 4:40pm Central European)

How touchless payments and NDC will change the travel experience 
Amine Boulaghmen, Head of Payment Facilitation Solutions, IATA
Greg Toussaint, Director, Edgar Dunn & Company
Stuart Barwood, Director Global Airline Strategy, Forter

10:40am – 10:55am Eastern:
(4:40pm – 4:55pm Central European)

“It´s time for travel brands to stop using the Covid excuse” – Viewpoint of one of the worlds most read travel bloggers
Gary Leff, Author, View from the wing


10:55am – 11:00am Eastern:
(4:55pm – 5:00pm Central European)

Covid Passports
Chris Staab, Managing Partner, Ai Events


(11:00am -11:20am Eastern)
(5:00pm -5:20pm Central European)

Car Rentals of the Future from the Avis-Budget perspective
Jeanette Harper, Director of Travel & Partnerships, Avis-Budget Group


11:20am – 11:40am Eastern:
(5:20pm – 5:40pm Central European)

The Hotel Stay of the future from IHG’s perspective
Philippe Garnier, VP Omni-channel commerce, InterContinental Hotels


11:40am – 12:00pm Eastern:
(5:40pm – 6:00pm Central European)

Rethinking Meetings and Events
HPN Global is one of the largest global Meeting Site Selection and Meeting Venue Finding Organisations. They have already facilitated meetings and events during Covid and will share their experience.
Harold Batiste, SVP Sales Operations, HPN
Tulcy Patel, VP Global Accounts, HPN

12:00am – 12:20am Eastern:
(6:00pm – 6:20pm Central European)

Flying Blind: Navigating the Data-Less Recovery
Tedd Evers, CEO, TripTuner


12:20pm – 1pm Eastern:
(6:20pm – 7pm Central European)

Panel Discussion: Will Covid Kick-Off a Touchless Travel Revolution?
Paul Van Alfen, Managing Director, Up in the Air

Paul Van

Brad Horowitz, CEO, Elite Marketing Group
Oliver Ranson, Partner Airline Strategy Consulting, Ranson Pricing Limited
Tedd Evers, CEO, TripTuner
Larissa Zell, Senior Strategy Manager, Worldpay

Upcoming Events