Date: | 25-26 April, London, UK 25 April: 12:30pm-5:30pm: Conference 5:30pm-7:30pm: Networking Reception 26 April: 9am-5pm: Conference 5:30pm-6:30pm: Networking Reception |
Location: | London, United Kingdom |
Delegates: | 200+ |
Attend: Pricing: Merchants: $149 USD / Vendors: $1299 USD |
REGISTER NOW! Seats are limited and expected to sell out! |
Networking Event Registration – 25APR 5:30-7:30pm: | Register here for Free |
If you work for Press and are interested in a Media Pass to this event, please email Angella clicking here.
Mega Event 2023 is the Airline and Travel Industry conference dedicated to sharing best practices for maximizing revenues from Loyalty Programs and Ancillary Revenue Generation. The theme for this event is “Show me the Money: Revenues vs. Customer Experience”.
It will cover two conference tracks in a single venue: 1) Loyalty Partnerships Conference and 2) Ancillary Revenue & Merchandising Conference.
Scroll down to see the agenda!
Sponsors
DAY ONE: Mega Event 2023
Tuesday 25 April
.
12:30pm – 1:30pm
Optional Pre-Session: Start-Up Stage – Opportunities & Challenges of Selling to Airlines & Travel Companies
Moderator
– Sinead Finn, Director, Affinnity (fmr. Director of Revenue of Ryanair with deep experience working with TravelTech Startups)
Panellists
– Mark Ross-Smith, CEO, StatusMatch
– Sam Flynn, CEO, Hands In
– Katie Crowe, Global Head of PR & Communications, Battleface
– Alejandro Gomez, VP – Commercial, Holibob
1:30pm – 2:00pm
Welcome Coffee & Registration
2:00pm – 2:40pm
Panel Discussion: The Metaverse and Travel Sales – Loss Leader or Revenue Generator for Airlines & Travel Companies
Is the metaverse’s current potential for airlines and travel companies overhyped? What are the real opportunities in Web 3.0 for new revenues and customer engagement & loyalty?
Moderator
– Roman Townsend, Managing Director, Belvera Partners
Panellists
– Andy Choi, Founder and CEO, Do Good Points
– Alex Barros, Growth, Innovation & Fundraising, Hotelverse
– Spencer Hanlon, Global Head of Travel Payments, Nium
2:40pm – 3:05pm
Fireside Chat: YQ Charges on Redemptions – Ancillary Revenue Drivers or Yield Busters
Moderator
– Andrew Kelly, Managing Partner Marketing, Salient Global
Panellists
– Oliver Ranson, Editor, Airline Revenue Economics
– Mark Ross-Smith, CEO, StatusMatch
3:05pm – 3:30pm
Fireside Chat: Keep loyalty simple, make it easy
Moderator
– Chris Staab, Co-Founder, Ai Events
Speaker
– Chuck Christianson, Chief Revenue Officer, cxLoyalty
3:30pm – 4:00pm
Coffee Break & Networking
4:00pm – 5:30pm
Sustainability
How are changing customer behaviors and trends impacting loyalty programs and their sustainability proposition (4:00pm-4:25pm)
– Klaus Walther, Head of Award Program Development, Miles & More
Beyond the why – How Loyalty can help airlines succeed in an eco-conscious world (4:25pm-4:50pm)
– Klaus Kohler, Chief Sales Officer, Loyalty Partner Solutions
Sustainability Panel (4:50pm-5:30pm)
Moderator
– Michael Smith, Board Advisor, Airline Information
Panellists
– David Glantz, Director Business Development & Consulting, Loyalty Partner Solutions
– Madeleine Anderson, Director, Company Evolution (fmr. Head of BA Executive Club, and MSc in Sustainable Development)
– Andy Choi, Founder and CEO, Do Good Points
– Klaus Walther, Head of Award Program Development, Miles & More
5:30pm – 7:30pm
Networking Reception with Fireside Chat: How to get consumers to open their wallets online and in the cabin —- Sponsored by Avis Budget
This session will also feature a short fireside chat between Kevin O’Shaughnessy co-founder of the CityHook.com airport-to-city information service, also well known in the industry for the Travel Massive podcast, and Jay Sorensen. Jay is a recognized global thought leader in the airline and travel industry in both Loyalty and Ancillary Revenue Generation.
(Note: Those not participating in Mega Event may register free just for this networking here.)
Moderator
– Ann Cederhall, Women in Aviation International
Speakers
– Jay Sorensen, President, IdeasWorksCompany
– Kevin O’Shaughnessy, CEO, CityHook
DAY TWO: Mega Event 2023
Wednesday 26 April
.
8:30am – 9:10am
Welcome Coffee & Registration Sponsored by CxLoyalty
9:10am – 9:15am
Welcome Remarks from the Chairman
– Michael Smith, Board Advisor, Airline Information
9:15am – 9:50am
Pioneering reward products in loyalty
– Glenn Commerford, Head of Pricing, IAG Loyalty
9:50am – 10:30am
Airline Revenue Innovations – How to fly high (and land right!)
– Jay Sorensen, President, IdeasWorksCompany
10:30am – 11:00am
Coffee Break & Networking Sponsored by StatusMatch
Loyalty Partnerships Track
Track Chair
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
Ancillary Track
Track Chair
– Sinead Finn, Director, Affinnity
11:00am – 11:30am
Loyalty Subscriptions
– Denis Huré, Co-Founder, Reward the World
– Peter Gerstle, Group Head of Travel Products, Collinson
– Iñaki Uriz, CEO, Caravelo
Ancillary Partnership Opportunity Spotlight: Tourism Authorities
Moderator
– Roman Townsend, Managing Director, Belvera Partners
Speaker
– Gavin Eccles, Managing Partner, GE Consulting – Aviation and Tourism
11:30am – 12:00pm
Fireside Chat: How chatGPT and Bing are Transforming Travel Loyalty & Engagement
Moderator
– Danielle Brown, CMO, Plusgrade
Panellists
– Tracy Ayepe, Head of Data Science & Analytics, Virgin Group Loyalty Company
– Chris Amenechi, CEO/Co-Founder, SeatCash
Why Gift Cards are THE Overlooked Ancillary Revenue Opportunity
– Hadie Perkas, Founder & CEO, The Gift Club
– Todd Tomlin, COO and Co-Founder, Ncentiva
– Cary George, Founder & CEO, Better Lifestyle Group
12:00pm – 1:30pm
Lunch & Networking
1:30pm – 2:00pm
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?
Moderator
– Marc Berman, CEO, TMG 3.0
Panellists
– Sebastian Huschner, Product Strategy Consultant, Customer Loyalty – AerClub, AerLingus
– Steve Mathwig, Senior Manager, Loyalty Program Engagement, Best Western
– Eveline van Sandick, CEO, Attached Global
– James Berry, Managing Director- Commercial, Valuedynamx at Collinson
– Ingrid Sierra, Former VP Marketing and Customer Experience Vice President, Tenerity
Ancillary Revenue Opportunity Spotlight: Subscriptions
– Iñaki Uriz, CEO, Caravelo
2:00pm – 2:30pm
—Continued—
Panel: Emotional vs. Transactional Loyalty – which drives more revenue?
State of Airline Retailing: Results of Global Airline Retailing Survey
– Ann Cederhall, Consultant, LeapShift
2:30pm – 3:00pm
Fireside Chat: Where are rental cars in the Loyalty & Ancillary mix post-Pandemic?
Moderator
– Michael Smith, Board Advisor, Airline Information
Panellists
– Heather Nolan, Head of Loyalty, CarTrawler
– Ali Wadsworth, Head of Strategic Partnerships, Avis Budget Group
e-Visas: Driving Ancillary Revenues, Conversion and Customer Experience
– Christian Baillet, Co-Founder and CEO, SimpleVisa
– Marcos Isaac, CEO, The Apartment Network
3:00pm – 3:30pm
Coffee Break & Networking Sponsored by Ascenda Loyalty
3:30pm – 4:05pm
Redesigning your loyalty program
Moderator
– Chris Staab, Co-Founder, Ai Events
Panellists
– Phil Gunter, Director & Co-Founder, StatusMatch
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sarah Moore, Head, Rocket Travel
– Olly Brough, Director, Trusona Inc
Ancillary Track
BNPL as a marketing / ancillary revenue strategy
– Ian Citulsky, VP Partnerships, Airlines & Canada, Uplift
– Karen Brzozowicz, Manager, Payment Products , Air Canada
4:05pm – 4:35pm
Fireside chat: status – loyalty is not just points
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Mark Ross-Smith, CEO, StatusMatch
Startup Stage: Airline & Travel Retailing- How To Make It Succeed from the perspective of 3 Travel Techs
Moderator
– Oliver Ranson, Editor, Airline Revenue Economics
Panellists
– Jacob Guerra, Head of Product, SeatCash
– Anders Lofgren, CEO, Retailaer
– Alice Ferrari, CEO, Kyte
4:35pm – 5:30pm
Lions´ Den
This is an exciting pitching contest where new Travel Tech solutions to drive engagement and new revenues are pitched for 5 minutes. Pitchers are then questioned by the Lions (judges) for an additional 5 minutes. The judges will then crown winners for Best Product.
This session is a fun way for the audience to see some of the new fintech solutions coming to market.
Ringmasters
– Michael Smith, Board Advisor, Airline Information
– Sinead Finn, Director, Affinnity
Judges
– Máire Walsh, CEO, Belayer (Chief Lion)
– David Feldman, Director – Loyalty Strategy, Radisson Hotel Group Americas
– Sol Zia, Executive Director, Calgary Hotel Association (fmr. Head WestJet Rewards)
– Frank Reeuwijk, Partner Marketing Manager Flying Blue, Air France/KLM
Pitching Companies
– Hands In
– Interlnkd
– Kyte
– Do Good Points
5:30pm – 6:30pm
Networking Session
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Mega Event 2023: Show Me The Money
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AIRLINE / TRAVEL MERCHANTS
-
- $149 USD
- Payment by Credit Card.
- Note: Registration prices are $100 additional by bank transfer.
BANKS, VENDORS& FINANCIAL SERVICES
-
- $1299 USD
- Payment by Credit Card.
- Note: Registration prices are $100 additional by bank transfer.
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