2:30pm- 3.00pm

Registration and Networking

3.00pm – 4.30pm

Crypto/NFTs/Alternate Rewards/Blockchain Loyalty/CLO Emerging Trends- How Will They Work?

Moderator
– Oliver Ranson, Editor, Airline Revenue Economics

Panelists
– Chuck Ehredt , CEO, Currency Alliance
– Nancy Gordon, Chief Product Officer, Bakkt
– David Passavant, CEO, Numo
– Gabriele Giancola, Founder/CEO, Qiibee

How Cybercrime Operates: What Creates a Threat Landscape and How to Prevent It

– Brett Johnson, Chief Criminal Officer, Arkose Labs

Brett is a former Social Engineer, Hacker, and Identity Thief. Now he stops the bad guys. Don’t miss this session, not only because it is super interesting, but because both Loyalty Programs and Rewards Cards are targets of cybercriminals.

4.30pm- 5.00pm

Smart Digital Wallets – How Technology will Change the Top of Wallet Industry

– Brett Whiton , CEO, CardHippo

Loyalty Fraud Prevention Discussion Group (building on the previous talk from Brett Johnson)

5.00pm – 7.00pm

Networking Reception Sponsored by Do Good Points

8.00am – 8.45am

Registration Check-In and Breakfast Sponsored by StatusMatch

8.45am – 8.50am

Welcome from the Chair – Opening Remarks

– Marc Berman, CEO, TMG 3.0

Welcome from the Chair – Opening Remarks

– Chris Staab, President & Co-Founder, LSA

8.50am – 9.25am

The Next Step-Change in Co-brand Revenue for Travel Brands: Data Driven Analysis & Bold Near-Term Prediction!

– Kyle Armstrong, CEO Ascenda, Loyalty

Immunising your Program from ATOs

– Michael Smith, Co-Founder, LSA

Account Takeovers are a growing threat to both Loyalty Programs and Rewards Cards. This session will share what you need to know whether you work in fraud or marketing!

9.25am – 10.15am

Panel: Where have we been the past 2 years and where are we going? Trends and Observations

Moderator
– Tom Madden, Managing Partner, ICF Next 

Panelists
– James McClain, VP Business Support Consultant, Wells Fargo
– Hunter Woolley, EVP Business Development North America, Mastercard
– Mark Chronister, EVP Corporate Development, The Kessler Group
– Dave Nissly, Consumer Engagement, Visa Worldwide
– Darren Noy, Chief Strategy Officer, Uplift

Let’s Chat – Loyalty Fraud Through the Eyes of the Consumer

Interviewer
– Oliver Ranson, Author, Airline Revenue Economics

Interviewee
– Gary Leff, Editor & Writer, View from the Wing

Gary is one of the most read travel bloggers in the world, plus has a strong finance background. He’ll be sharing about some of the most outrageous loyalty promotions that he has observed, as well as his observations on how programs are handling loyalty fraud and abuse.

10.15am – 10.45am

Presentation: Pay with Points- Industry Impact

– Jonathan Silver, CEO, Engage

Gift Card Fraud: What you need to know

Interviewer
– Chris Staab, President & Co-Founder, LSA

Interviewee
– Todd Tomlin, COO and Co-Founder, Ncentiva

10.45am – 11.10am

11.10am – 11.50am

Let’s Chat – Panel: Through the Eyes of the Consumer

– Gary Leff, Editor & Writer, View from The Wing
– Seth Miller, Editor-in Chief, PaxExAero

Shining A Light Into The Dark Web – How Stolen Data Is Used to Commit Fraud

– Pete Barker, Director of Fraud and Identity, SpyCloud

Join to see what Loyalty Program and Credit Card data is on the Dark Web, and how fraudsters profit from it.

11.50am – 12.35pm

Panel: New Customer Trends and Innovations

Moderator
– Guy Cierzan, Chief Strategy Officer, Senior Managing Partner, Salient Global

Panelists
– Jill Schmitz, Managing Director, Integrated Marketing & Communication, FNBO
– Sally French, Travel Rewards Expert, Nerd Wallet
– Patrick Young, SVP Strategic Business Development, Arrivia
– Charles Christianson, Chief Revenue Officer, cxLoyalty a JP Morgan Chase company

Using Behavioral Economics to Identify Fraudsters

– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing

12.35pm – 1.35pm

Lunch Sponsored by First National Bank of Omaha

1.35pm – 2.30pm

Panel: The Banks- Where they are now and what partners are most valuable

Moderator
– Lars Holmquist, CRO & Managing Partner, The Mallett Group

Panelists
– Kent Hattery, Managing Director, Partnerships & Network Management, FNBO
– Chuck Dreyer, Director, Head of Branded Cards New Business Development, Citi
– Michael Spelfogel, Founder and President, Cardless
– Diana Fletcher, President, TruCash Group of Companies
– Matt Tomko, Founder/Head of BD, Concerto
– Billy Simms, Customer Success Manager for Strategic Financial Institutions, Equifax

Presentation – Results of the LSA Fraud Survey

– Chris Staab, President & Co-Founder, LSA
– Michael Smith, Co-Founder, LSA

LSA just surveyed Loyalty Programs, Loyalty System Providers and Fraud Solutions Providers from around the globe on the state of Loyalty Fraud and Abuse. Join us for a sneak peak at the results. Whether you work in program management or fraud prevention, join to see how your program benchmarks against the industry in terms of fraud and abuse.

2.30pm – 3.00pm

Coffee Break & Networking Sponsored by Truelio

3.00pm – 3.55pm

Let’s interview the brands! Where do you see co-brands and rewards heading for the next 3 years

Moderator
– Steve Sickel, CMO, The Mallett Group and Industry Veteran

Panelists
– Rob Mandato, Manager, Loyalty CoBrand Partnerships, JetBlue
– Sean Otto, Director, Global Cards, Marriott International
– Steve Mathwig, Senior Manager Loyalty Program Engagement, Best Western

3.00pm – 3.45pm

Let’s Chat – Getting Your Program Rules Right to Stop Fraud and Abuse

Interviewer
– Chris Staab, President & Co-Founder, LSA

Interviewee
– Tom Madden, Managing Partner, ICF Next

Loyalty Program Rules are typically developed by Marketing, with input from Legal. So, where does fraud and abuse fit in?

3.55pm – 4.20pm

Presentation: Gift Cards & Other Incentives- Are they still relevant?

– Todd Tomlin, COO and Co-Founder, Ncentiva

3.45pm – 4.20pm

Closing Panel – What’s Next in Loyalty Fraud?

Moderator
– Rob Pacheco, Loyalty Expert

Panelists
– Hannah White, Sr Director Loyalty Products, cxLoyalty a JP Morgan Chase company
– Phil Gunter, Director & Co-Founder, StatusMatch
– Dave Andreadakis, Chief Innovation Officer, Kobie Marketing
– Andy Choi, Founder and CEO, Do Good Points

4.20pm – 4.50pm

Presentation: The Expansion of Strategic Partnerships- What to do and not do!

– Trevor Salter, Partner, Morrison & Foerster, LLP
– Crystal Kaldjob, Partner, Morrison & Foerster, LLP

Closing Panel (Continued)

4.50pm – 5.00pm

Wrap up and any Q&A’s

– Marc Berman, CEO, TMG 3.0

Wrap up and any Q&A’s

– Chris Staab, President & Co-Founder, LSA

5.00pm – 6.00pm

Networking with Wine and Cheese Sponsored by The Mallett Group