The modern travel merchant is tasked with delivering an absolute friction-free booking experience, but managing the underlying transaction architecture has never been more complex. Travel remains the number one card-not-present chargeback vertical by transaction volume. High average order values, long fulfillment windows, and multi-party transactions create a hyper-complex ecosystem for dispute management.

The explosion of friendly fraud and third-party data gaps have fundamentally broken legacy “refund-to-resolve” interception models for healthy merchant accounts.

In this webinar, Fraud Deflect walks airlines, hotels, OTAs, and ticketing platforms through the evolution of dispute management—from Dark Age chargebacks to today’s era of proactive issuer collaboration. We will deliver a segment-by-segment operational playbook for identifying system gaps and closing them. Merchants who move past reactive interception toward true proactive collaboration via DisputeGuard™ achieve a 97% reduction in chargebacks and an 84% reduction in their VAMP ratio, without unnecessary revenue leakage.

The era of paying to lose your own sale is over.

Why travel is uniquely exposed:

1. Understand the specific combination of factors—high AOV, long fulfillment windows, multi-party data fragmentation, and post-travel filing lags—that make travel the #1 CNP chargeback vertical and what that means for your dispute ratio.
2. The true cost of legacy interception tools: Discover why reactive alerting systems are great for accounts approaching threshold risk, but are not the answer in the new VAMP and SCAM world. Learn how relying on a refund-to-resolve model that forces revenue loss on non-refundable fares and redeemed loyalty points is costing you more than the chargebacks themselves.
3. The four eras of dispute management: Walk through the evolution from Dark Age chargebacks to proactive issuer collaboration, understand exactly where your current tools sit on that spectrum, and identify where the gaps are.
4. A segment-specific operational playbook: Leave with a concrete, actionable audit framework tailored to your vertical—whether you’re an airline, hotel, OTA, or ticketing platform—identifying exactly which data sources to leverage and which system gaps to close.
5. How proactive issuer collaboration changes the math: See how DisputeGuard’s pre-dispute intervention model drives a 97% chargeback reduction and an 84% VAMP ratio drop by engaging at the issuer level before a reactive alert is ever triggered.