Social Engineering: How Humans are a Neglected Attack Surface Leading to ATO
10/7/202510:00am EDT1 hour
For our July Trend Sharing Webinar, we've teamed with Fraud Orchestration provider ID Dataweb.People, both your customers and your staff, are often overlooked as a critical vulnerability in loyalty program security. In this webinar, we’ll explore how fraudsters exploit human factors to bypass authentication, take over accounts, and drain customer rewards. Learn about real-world attack tactics, common weaknesses, and best practices for strengthening defenses against loyalty account takeover (ATO). Join us to ensure your business isn't the next easy target, as we just saw with the "Scattered Spider" attack on airlines, which is currently in the news and which successfully exploited human factors.
This webinar will looks at what happened with the recent "Scattered Spider" attack, as well as explore the types of Identity Verification required to strengthen your business' human factors, including:
- Call Centers
- Chat
- Airports & Lounges
- Employees
This session will feature Spencer Crane, Head of Product of ID Dataweb, who will be interviewed by Christopher Staab, Co-Founder of the Loyalty Security Alliance.
Founded in 2016 as the LFPA to allow the various stakeholders in Loyalty, Fraud Prevention and Cybersecurity to collaborate on the growing issues around the security of Loyalty Programs.
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Photo credits Augustine Wong & Vojtech Bruzek