Call Center Social Engineering and How That Neglected Attack Surface Leads to Loyalty ATOs
10/7/202510:00am EDT1 hour
For our April Trend Sharing Webinar, we've teamed with Fraud Orchestration provider ID Dataweb.Call centers remain a prime target for social engineering attacks, yet they are often overlooked as a critical vulnerability in loyalty program security. In this webinar, we’ll explore how fraudsters exploit human factors to bypass authentication, take over accounts, and drain customer rewards. Learn about real-world attack tactics, common call center weaknesses, and best practices for strengthening defenses against loyalty account takeover (ATO). Join us to ensure your loyalty program isn't the next easy target!
This webinar will feature Spencer Crane, Head of Product of ID Dataweb, who will be interviewed by Christopher Staab, Co-Founder of the Loyalty Security Alliance.
Founded in 2016 as the LFPA to allow the various stakeholders in Loyalty, Fraud Prevention and Cybersecurity to collaborate on the growing issues around the security of Loyalty Programs.
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Photo credits Augustine Wong & Vojtech Bruzek